Convoy Digital Group Limited (company number 12912472) is the data controller in relation to the Services and your personal data collected on our site. Our registered address is The Barn @ Merlins, Spitfire Lane, Chattis Hill, Stockbridge SO20 6JS.
What personal information do we collect and how do we use it?
Once you begin to use our site we will collect your Internet Protocol (IP) address; this may be processed at a later date if we are asked to investigate fraudulent activity on our site.
On the contact form we collect the following details:
- Email address
- Phone number – optional
- Message – personal information not required
Processing is also carried out for the purposes of ‘legitimate interests’ pursued by us, or our agents and service providers, utilising the least amount of personal data necessary for the particular task. Convoy Digital Group Limited may disclose and use personal information collected about you within its own organisation for the purpose of internal business administration and analysis, completing any transaction you are undertaking with us, providing any goods or services to you, associated administration, or obtaining professional advice. We may need to pass your data to our agents and service providers, which may involve passing your data outside of the European Economic Area; we have appropriate safeguards in place for when that happens, which include using appropriate contractual clauses and ensuring that the third party is appropriately accredited to process personal data safely.
If you request to be kept informed of services that we offer your data may be used for marketing purposes by all divisions of Convoy Digital Group Limited and we will contact you using the details you provide. If you have used the service through a third party we will share contact details with them, or their marketing partners and agencies in line with their normal practice.
If you choose to use our services
If you choose to use our services we will collect only the information needed in order to set up and maintain those services. Our legal basis for processing comes under ‘performance of a contract’.
Any data classified as ‘financial’ that we are required to keep will be retained according to UK HMRC rules, currently 6 years plus current year.
We will not rent, trade, or sell your data to others.
If you have any queries about the data we hold about you, or about the safeguards we have in place to protect it, you can contact our Head of Quality and Compliance at .
By using the website you are also agreeing to the use of personal information by Convoy Digital Group Limited and regulatory/governing bodies for the purpose of compliance monitoring.
Our website is a “Let’s Encrypt Secure Site” and keeping information about you secure is very important to us, however, no data transmission over the internet can be guaranteed to be totally secure. As a result, whilst we strive to protect your personal information, we cannot ensure or warrant the security of any information which you send to us, and you do so at your own risk.
We have security procedures in place to protect the loss, misuse, or alteration of information under our control. We have security measures in place to protect its user database and access to this database is restricted. All information collected, or processed via the website is encrypted making it secure, inaccessible, and unrecognisable to any third parties.
We have put procedures in place to deal with any suspected personal data breaches and will notify you and the supervisory authority of a breach where we are legally required to do so.
A cookie is a small file which asks permission to be placed on your computer’s hard drive. Once you agree, the file is added and the cookie helps analyse web traffic or lets you know when you visit a particular site. Cookies allow web applications to respond to you as an individual. The web application can tailor its operations to your needs, likes and dislikes by gathering and remembering information about your preferences. We use traffic log cookies to identify which pages are being used. This helps us analyse data about web page traffic and improve our website in order to tailor it to customer needs. We only use this information for statistical analysis purposes and then the data is removed from the system.
Overall, cookies help us provide you with a better website, by enabling us to monitor which pages you find useful and which you do not. A cookie in no way gives us access to your computer or any information about you, other than the data you choose to share with us. You can choose to accept or decline cookies. Most web browsers automatically accept cookies, but you can usually modify your browser setting to decline cookies if you prefer. This may prevent you from taking full advantage of the website.
You have the right to request access to your data; have it amended if it is not correct; place restrictions on, or object to its processing; request erasure of your data; and have the right to data portability (provided in a format which other companies are able to use). If requesting any of the above please state the service you used (convoydigital.com in this case) and provide in writing, or by email to firstname.lastname@example.org.
If you opt into marketing permission you have the right to change your mind at any time; you can do so by emailing us at email@example.com.
You have the right to lodge a complaint with the Information Commissioner’s Office (ICO), the UK’s supervisory authority for data protection issues. If you have a concern we would appreciate the opportunity to deal it before you approach the ICO and request that you contact us in the first instance.